Returns & Exchanges
At HALOCOUTURE, we want you to be completely satisfied with your hair transformation. If your shade isn't a perfect match, we offer a seamless return and exchange process for qualifying products within 30 days of purchase.
Verify Eligibility
Ensure the security seal is intact and the hair extensions have not been worn, brushed, or altered from their original packaging.
Initiate Your Request
Visit our online Returns Portal with your order number and email address to select the items you wish to return or exchange.
Pack and Ship
Securely package your items and attach the prepaid shipping label provided via email, then drop it off at any authorized carrier location.
Inspection and Refund
Once our quality control team inspects and approves the return, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing